Shipping
FREE Shipping in continental United States!
Most orders are shipped within 1 to 2 business days of receiving your order. We ship via FedEx Ground and Home Delivery which allows us to get your shipment to you quickly and reliably. And for most of the country, in 2 to 4 days! Every item is inspected and packaged carefully before leaving our warehouse to ensure your items arrive safely. We are located in South Georgia, only minutes from the Florida border, so when you track your order, you will see it go from Tallahassee, FL to Ellenwood, GA and then to your local facility from there.
If the billing and shipping addresses do not match, we will contact you regarding the cost of adding signature required to your order. Due to the increased number of scams and theft these days (sad this is what it has come to), we must protect our small family business and our valued customers by requiring this added step of security. We hope you understand that this if for our protection and yours.
We do not ship outside of the continental United States at this time. However, if you would like for us to ship to a freight forwarding company inside the US, we will be glad to accommodate. You will be responsible for working with that company on any import fees and shipping to your country. There is no warranty on the items after they leave the freight forwarding company.
When you order a set of wheels or wheels and tires from us, there are a total of four packages in the shipment. At times they may get separated in shipping and arrive on different days. All four packages can be tracked on the FedEx website using the tracking number from one of the packages that was delivered or by clicking the link in the email you received at the time of shipment.
How We Ship
Before we ship out wheels, we open each box and carefully examine it for any blemishes or visible defects from the manufacturer. We then re-tape the box with eBay branded tape (because it's the strongest we've found), reinforcing the edges. If you bought accessories, such as lug nuts or sensors or have large center caps that can't ship affixed to the wheel, you will find a label on one of the boxes noting the accessories are in that box.
When we ship out a wheel and tire package, they are shipped mounted and balanced. If lug nuts are included, they are typically wrapped in a padded envelope and secured into the back of one of the wheels. We wrap each wheel and tire in a few layers of shrink wrap, then place a piece of cardboard over the face of the wheel to protect it. We finish by wrapping the wheel and tire in shrink wrap. This method has worked well for us for over 20 years of shipping and allows for the wheels and tires to easily be rolled through the shipping facilities and delivered to your front door.
Returns Policy
New Wheel Return Policy
If you need to return a product, please call us at 877-247-2230 within 30 days of receiving your order. Products (including packaging) must be returned in new, resalable condition. Any Wheel that has had a tire mounted onto the wheel will not be eligible for return. There will be a 10% restocking fee.
If we sent you a different product from the one you ordered, please contact us by calling 877-247-2230. We will replace the product and process your return at no charge.
You need to inspect your items when they arrive. Any damage or blemishes cannot be warrantied once the wheel is installed on the vehicle or the item is used. If there was damage during shipping, please see below for details. If for any other reason, besides a wrong or defective product, you need to return an item, you are responsible for all return shipping charges. You must inspect your items and let us know within 30 days of receiving the items for any issues or defects.
If you are experiencing issues once the product is installed, please contact us so that we can provide assistance with getting your wheels and/or tires tested at an approved location to determine if there is a defect. The warranty period for out of round is 90 days from the original purchase.
In the case a replacement product will be sent to you, we will send you a return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers tracking and insurance, as we are not responsible for lost or damaged packages.
Buyers are responsible for verifying fitment prior to ordering. If you ordered an item that does not fit your vehicle, you will be responsible for return shipping costs and returning the product in the the same condition in which it was received. There will be a 10% restocking fee withheld from the refund.
EZDEALIN WHEELS AND TIRES
114 Commerce Park Drive
Thomasville, GA 31757
Damaged Shipments
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a FedEx claim for the item.
Please hold on to the original packaging and packing material because FedEx, in most cases, will need to inspect the items. A representative may contact you to set up a convenient time to inspect and pick up the package for return. If FedEx does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a Return tag to send the damaged product back to us.
Issues with TPMS sensors
Unfortunately, every now and then a sensor has a bad battery or is not functioning properly despite our testing it prior to installation or shipment. Please contact us if you have a bad sensor. Do not purchase one from the shop or dealership as we will not reimburse you for that purchase. We will send you a replacement and cover any cost of switching the TPMS out up to $30.